Honesty Win Win Win

Honesty - Management - Service - Interest - Serve - Customers

Honesty is a very powerful tool that, if harnessed properly, can be both self-serving and profitable for any business. The secret is to find a way to create an environment where selfishness can and will serve two masters. How can that be done?  I'm glad you asked!


Remember why you came to work today, and be honest with yourself. Your first answer (company line) is that you wanted to get started on making your company the best and most highly-respected locally, nationally or in the world. But ask again, this time giving yourself a chance to reflect a bit further. OK, so you might have come to earn a paycheck so that you can pay the bills and possibly have a little left over to spend on yourself. The introspection continues: Will I have more income than expenses this week?  Will I be able to take a vacation? Can I afford to go out to dinner tonight rather than having to eat at home in front of the television? Suddenly, your honorable corporate mantra seems a little less believable. You?re horrified with yourself.


Don't be ashamed. Aligning personal goals with professional objectives is the win-win of management today. Every employee in the company must clearly understand that the way they make more money is for the company to make more money. They must understand how going the extra mile will result in their personal gain. How will they be able to improve their lives by improving the service or products the company has to offer?


Compensation plans that are too complicated or take too long from the time of service to reward are not the answer. False hope and empty promises will do more to decrease morale than any other aspect of management. Reward programs must be easy to understand, directly tied to measurable outcomes, and frequent in nature. When you start to see small increases in your pay over a short period of time it will motivate you and others to keep up the good work.



Core Beliefs By Functional Area


STRATEGY


The best strategic plans are the ones that actually get executed


The obvious is hard to do


Good management is not a luxury and is more important in hard times


Great companies are always defining and refining their strategy.


You have to know why your are in business


Great companies are constantly re-investing in themselves


Understanding the value of taking risks is key to growth


Well-managed companies make more money


Organizations are as good/bad as their leaders


Achieving shared vision is a constant struggle


Management requires and is a discipline


An outside view adds value, perspective can be limiting


People



We?re all equally limited and empowered by our experiences


Great companies have history/stories ? well-defined culture


Leadership and management go hand in hand but are not the same things


Achieving shared vision and alignment is a constant struggle


Great companies are constantly learning organizations


Empowering employees to an ownership mentality is key to success


Individuals have the potential to do great things, leaders must learn to unlock it


Great companies have history/stories ? well-defined culture


Communication is always happening, the real question is are you a part of it?


Process



Hard work doesn?t necessarily equal profits


Activity is not productivity


Process with the right amount of structure & freedom is key to success


Tools are essential to producing work


Quality is never a trade off


Customers are the reason we are in business


Marketing is a science


Selling doesn?t start until the potential customers say "no"


Business doesn?t start until you sell somebody something

Harvey Says